Return and Refund Policy
Firepower cannot accept the returned Products and cannot give a refund in the case of:
(a) any made-to-measure, personalised or custom-made products (e.g. Products personalised using our iD personalisation service);
(b) any sealed Products which are not suitable for return due to health protection or hygiene reasons, if they are unsealed after you receive them (e.g. mouthguards, underwear, boxer shorts etc.); or
(c) any Products which become mixed inseparably with other Products after their delivery to you.
To return a product, please, follow the instructions below: Make sure you pack the Product in its original packaging including the original and attached labels and hangtags in the case of clothing Products. Complete the return form and include it in your parcel. The easiest way to do this is to request a RMA form by e-mailing barryjj[at]firepowersport.com.
Where you have cancelled your Contract or returned a Product to us in accordance with our terms and conditions, you will receive a full refund of the price you paid for the Products, this refund will exclude any applicable delivery charges. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation or your intention to return the Products to us. We will refund you on the credit card or debit card used by you to pay.
Firepower does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
You can find out more information about our Returns Policy in our terms and conditions.